Shipping and delivery

Pick up

Choose any of our six branches at checkout: Kelowna, West Kelowna, Vancouver, Burnaby, Langley or Calgary. Orders are usually ready within 1 to 2 hours, and the branch will contact you when yours is ready. Branch addresses and hours.

Our own trucks

Our trucks deliver Monday to Friday, typically within about 100 km of each branch. Some routes go further: West Kelowna out to Osoyoos, Kelowna past Salmon Arm, and the Lower Mainland up to Whistler. Where your account has a free delivery amount, orders over it are delivered free; checkout shows it.

Courier

Parcel orders show live courier rates at checkout from the carriers we ship with. Orders placed by 11 am usually ship the same day, though we can't promise it in our busiest months.

Pallet freight

Larger orders go by pallet carrier, and orders placed by 11 am usually ship the same day. Residential and liftgate delivery charges may apply, depending on the freight company.

Freight we quote for you

If an item is too big for a courier or we can't rate it online, choose Ask ProSource to Quote Freight. We'll confirm the cost before your order ships.

Which branch ships my order

Your order ships from the branch that has everything in stock. If no single branch has it all, it ships from Calgary.

Where we ship

All across Canada, including the Gulf Islands.

Short shipments

Report anything missing or damaged within 48 hours of receipt. See our Returns, Warranty and Short Shipments policy.

Questions about an order

Call your branch, or see the FAQ.