Frequently asked questions

How do I get a trade account?

Fill in the Request an Account form. We check your details and email you a sign-in link once your account is approved. To buy on terms, also fill in the online Credit Application.

Can more people at my company sign in?

Yes. Your account admin adds team members under Users in the account menu and chooses what each person can do: place orders, see pricing, or see invoices and statements.

How do I pay?

Approved accounts are invoiced on their terms, NET 30 unless agreed otherwise. You can pay by card at checkout, and pay open invoices by card from your account.

Can I get a quote before ordering?

Yes. Save your cart as a named quote and come back to it later. You can also print a quote without prices to give to your own customer.

Is there a faster way to order?

Quick Order lets you type or paste part numbers and quantities. Your favourites and recent orders are saved under your account.

When will my pick-up order be ready?

Usually within 1 to 2 hours, though it can take longer in our busiest months. The branch will contact you when it is ready.

Can I change an order after placing it?

Call your branch as soon as you can. Once an order has shipped, it can't be changed.

Something is missing or damaged. What do I do?

Report short shipments within 48 hours of receipt. See our Returns, Warranty and Short Shipments policy.

Where are my statements and invoices?

Under your account, if your login can see them. Your statement shows open invoices, this month's payments and aging.

How does shipping work?

See Shipping and delivery for pick-up, our own trucks, courier and pallet freight.